This notice explains how Kingsley handles personal information when you visit this website or contact us through it.
1. Who we are
Kingsley Bathroom Plumbing & Heating Centre Ltd is the controller of personal information described in this notice. Our company number is 06583420 and our registered office is 46 Junction Road, Northampton, NN2 7JA.
2. Information we receive
This website does not take online orders or create website customer accounts. If you telephone or email us, we may receive your name, contact details, business details and the contents of your enquiry. If you apply for a trade account, the application form explains the additional information required for account assessment and management.
3. How we use information
We use personal information to respond to enquiries, provide quotations or product information, manage customer and trade-account relationships, keep appropriate business records, prevent fraud and comply with legal obligations. Our lawful bases may include taking steps at your request before a contract, performing a contract, legitimate interests and legal obligation.
4. Facebook content
Our home page offers an optional live Facebook feed. It is not connected until you choose “Load live feed”. Loading it sends technical information, such as your IP address and browser information, to Meta and may allow Meta to use cookies or similar technologies under its own privacy terms. You can instead open our Facebook page directly.
5. Cookies and analytics
We do not currently use advertising or audience analytics cookies on this website. Essential hosting and security technology may process limited technical information to deliver and protect the site. If we add analytics or other non-essential cookies later, we will update this notice and introduce an appropriate consent choice.
6. Sharing and storage
We may use trusted service providers for website hosting, email, IT, account administration and professional advice. We share only what is needed for the relevant purpose and require appropriate safeguards. Information may also be disclosed where required by law or to establish, exercise or defend legal claims.
7. Retention
We retain enquiries and business records only for as long as reasonably needed for the purpose collected, our ongoing customer relationship, warranty or account administration, and applicable legal, tax and regulatory requirements.
8. Your rights
Depending on the circumstances, UK data protection law may give you rights to access, correct, erase or restrict your personal information, object to certain use, or receive information in a portable format. You may also withdraw consent where consent is the basis used.
9. Contact and complaints
To ask a privacy question or exercise a right, email sales@kingsleybphc.co.uk or write to the registered office above. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.