1. Do you sell to the general public?
Yes, we welcome both trade professionals and retail customers. You can shop online or visit us in-store to browse our wide range of plumbing, heating, and bathroom products.

2. Can I open a trade account?
Absolutely. Trade professionals can apply for a Kingsley Trade Account to access exclusive pricing, supplier events, and priority offers. Apply here.

3. Do you offer delivery?
Yes, we offer local delivery on qualifying orders. For national shipping options and delivery charges, please contact our team or check at checkout.

4. Can I collect my order in-store?
Yes – you can choose click & collect at checkout and pick up from either of our Northampton branches. We’ll notify you when your order is ready.

5. Do you provide installation or plumbing services?
No, we are a plumbers’ merchant – we only supply the products. We don’t offer any fitting or installation services. If you’re a homeowner, we recommend speaking with a qualified tradesperson for installation.

6. Can I return items if I’ve ordered the wrong thing?
Yes, returns are accepted on most unused items within 14 days of purchase. Please keep your receipt and original packaging. Some exclusions may apply, so please ask in-store for full details.

7. Do you offer product advice?
Of course – our experienced team is here to help you find the right products for your job. We’re happy to answer questions in-store, over the phone, or by email.

8. Do you price match?
We aim to offer competitive trade and retail pricing. If you've seen a better price elsewhere, please speak with our team and we’ll do our best to help.